Return and conditions
We know how important it is to choose in peace and it is for this reason that Morellato guarantees you an easy return and free return to its customers!
Made Easy and Free, the application conditions:
The procedure necessary for the restitution of all orders on Morellato has been studied to simplify the customer's activity as much as possible, thus speeding up the time for re-credit.
- The return is guaranteed no later than one month after shipment.
- The product must be returned in the Morellato box or in an equal security package.
- The product must be correctly inserted in the original packaging, in order to avoid possible damage to it.
- The return is free for all substitutions with a product of the same or higher value. The return with credit is free for all orders over 200 euros.
- The return with crediting is charged to the customer for orders of less than 200 euros.
How to activate the return procedure on Morellato
- Log in to the site.
- Enter the "my orders" section.
- Click on the order containing the product to be returned.
- Under the heading "item details" you will find the product of interest with the "Return this item" button on which to click Choose the type of return, for replacement or for credit.
- Reasons for the request in the "Reason for return" section
- If you wish to replace the item with another product, enter the product code to be replaced in the "Reason for Return" section as a note.
- Send the return report.